1 Introduction
Eh999 is a trusted online gaming platform in Bangladesh, enjoyed by millions of members every day. We believe that earning your trust goes beyond delivering a great gaming experience — protecting your personal information is equally important to us.
This Privacy Policy clearly sets out what types of information eh999 collects, why it is collected, how it is used, and how securely your data is kept. This policy covers the eh999 website (eh999.net), mobile app, and all related services.
If you have any questions about our Privacy Policy, feel free to contact our Support team at any time. Protecting your information is both our legal obligation and our ethical commitment.
2 What Information We Collect
We collect various types of information when you register and use our services on eh999. This data is used to deliver accurate services and keep your account secure.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification |
| Contact Information | Email, mobile number, address | Account Management |
| Financial Information | BKash/Nagad/Rocket number, bank account | Payment Processing |
| Usage Data | Login time, game history, bet records | Service Improvement |
| Device Information | IP address, browser, operating system | Security |
| Location Data | Country, City (approximate) | Regional Services |
3 How Your Data Is Used
Eh999 uses your information only for specific, legitimate purposes. We never use your data for unnecessary activities or without your knowledge. The key reasons we use your information are outlined below:
- Account Management: To support registration, login, password reset, and account security.
- Payment Processing: To process deposits and withdrawals securely and to maintain transaction history.
- Customer Service: To address your questions and issues and to manage support tickets.
- Promotions & Bonuses: To send you bonus offers and promotions tailored to your preferences (only with your consent).
- Fraud Prevention: To detect suspicious activity and prevent money laundering.
- Legal Compliance: To comply with applicable laws and regulations and to meet the requirements of regulatory authorities.
- Service Improvement: To analyze your gaming experience and improve the platform.
- Technical Support: To monitor server performance and resolve bugs.
5 Data Protection Measures
Eh999 uses the latest technology to protect your data. Our security measures are multi-layered and regularly updated. Our key security practices are outlined below:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Data Encryption: Sensitive stored data (passwords, financial information) is kept in encrypted form.
- Firewall: Advanced firewall and intrusion detection systems are in place.
- Two-Factor Authentication (2FA): An additional layer of security is available for your account.
- Security Audits: Regular third-party security audits are conducted.
- Staff Training: Staff receive regular training on data protection practices.
- Access Controls: Only authorized personnel are permitted to access sensitive data.
6 Cookie Policy
Eh999 uses several types of cookies to keep your gaming experience smooth and personalized. Cookies are small text files stored in your browser.
Most browsers let you control cookies. However, disabling essential cookies may prevent certain eh999 features from working properly.
7 Your Data Rights
You have specific rights over your personal data. eh999 fully respects these rights and strives to fulfill any request as quickly as possible.
Right to Access Your Data
You may request a copy of all information we hold about you at any time. Submit a request to Support and the data will be provided within 30 days.
Right to Rectification
If any information in your profile is incorrect, you may request a correction. Submit your request with the accurate details and we will update it promptly.
Right to Erasure
In certain circumstances, you may request the deletion of your data. However, we may be required to retain some information to meet legal obligations.
Right to Restrict Processing
You may request that your data be used in a limited way for specific purposes, particularly when it comes to marketing communications.
Right to Data Portability
You have the right to receive your data in a structured, commonly used format.
Right to Object
You have the right to object to your data being used for marketing or profiling purposes.
8 Data Retention Period
Eh999 does not retain your data longer than necessary. Retention periods vary by data type and are determined by legal requirements and business purposes.
- Account Information: All data is retained for as long as your account remains active. After account closure, it may be kept for up to 5 years as required by law.
- Transaction Information: Financial transaction records are retained for a minimum of 5 years in accordance with regulatory requirements.
- KYC Documents: Identity verification documents are retained for up to 7 years after account closure.
- Gaming Logs: Game history and betting records are typically retained for 2 years.
- Support Contact: Customer service conversations are retained for up to 3 years.
- Marketing Information: Withdrawing your consent will remove you from all marketing lists immediately.
Once the applicable retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.
9 Children's Privacy
Eh999 is a platform strictly for users aged 18 and above. We do not knowingly collect any information from minors.
Age is verified at registration, and proof of age is required during the KYC process. If you believe your child has registered an account, please contact our support team immediately.
10 Privacy Policy Updates
Eh999 reserves the right to update this Privacy Policy as needed. If significant changes are made, we will notify you by email or through an in-platform announcement.
- The date of any update will always be shown at the top of this page.
- At least 14 days' notice will be given before any significant changes.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- An archive of previous versions is available upon request through Support.
We recommend visiting this page regularly to stay up to date with our latest policy.
11 Get in Touch
For any questions, concerns, or complaints regarding our Privacy Policy, please contact our dedicated Privacy Team.
Thank you for reading our Privacy Policy. Protecting your data is our top priority, and we are always here for you.
Why Your Data Is Safe at eh999
We don't just make promises — we ensure protection at every level.
256-Bit SSL Protection
All data transmissions are protected by bank-grade SSL encryption. Your information is never exposed.
No Sale of Data
Eh999 never sells your personal information to third parties. This is a core principle we stand by.
Full Control Is Yours
View, correct, or delete your information — every decision is yours to make.
Secure Data Storage
Data is stored in encrypted form on certified servers. Regular backups are maintained.
Regular Security Audits
Our expert team runs regular system checks. Any vulnerabilities found are resolved immediately.
24/7 Privacy Support
Our expert team is available around the clock to assist with any data protection queries.
Start Gaming Safely
Done reading our Privacy Policy? Register with eh999 now and enjoy a fun gaming experience in a secure environment.